![]() The aim of these scams is to lure recipients into calling a scam phone number in order to “cancel” the alleged purchase. “Any problems, just call the provided phone number” The email is all a bluff, designed to make the recipient think that someone has been making purchases from their account. However, the recipient made no such purchase, and they haven’t really been billed for anything. ( The email may contain the recipient’s full name, which the crooks likely obtained from any number of leaked data breaches involving companies the recipient may have had an account with.) The email will appear to look like an order confirmation for a purchase or renewal of Norton antivirus, and shows an order summary. See some examples of these scam emails below. The email appears to be a popular trick with cyber-criminals who are using the email as bait to convince recipients to call a phone number which will connect to a scam call centre. Most user reviewers report receiving good customer service from phone representatives but complain the website is poorly organized and often doesn’t have updated articles matching the current versions of the software.Email users should watch out for a series of scam emails claiming they’ve been billed for a renewal order of Norton antivirus. McAfee also offers telephone support, FAQs and a large forum and knowledge base. Norton has an impressive range of FAQs, videos and guides on its website so many users may not even need to contact customer support. Norton’s live chat is 24/7 but many customers report support received from the live chat lacked luster. Norton 360 offers support through both telephone and live chat with a variety of language options including English, German, Dutch, Arabic and Mandarin. Customer Supportīoth Norton and McAfee offer strong customer support with multiple contact options. Some of McAfee’s features are only accessible from its web app, which can be inconvenient, and not every control is in the same place. McAfee’s apps appear intuitive with the main dashboard laying out the different protections and features. ![]() Norton 360’s online dashboard and mobile app are both much more highly reviewed and, customers agree, are easier to use. Although Norton lets users change and customize a huge number of settings from the desktop app, it can be hard to navigate the settings for the less technically confident. One of our biggest issues with Norton 360 is it is harder to use out of the box. Norton’s dark web protection automatically monitors dark web forums for leaked identities and information and Norton includes a bundled password manager. McAfee’s web shield is only compatible with Windows-not macOS-where Norton’s is. Norton’s Safe Web security shield blocks thousands of phishing sites and has a built-in extension for Firefox, Chrome, Microsoft Edge and Safari. Norton 360 takes the lead when it comes to web security-especially dark web monitoring and smart firewalls. This makes Norton a better choice for those who need fast buffering and no lag. Many users report McAfee slowing down video streaming and gaming. ![]() In our preliminary tests, McAfee’s antivirus software functions significantly slower than Norton’s. Malware attacks are detected and prevented using advanced machine learning (ML), heuristic analysis and a massive malware database. Norton advertises the best anti-malware engine features on the market. Norton 360 has a significantly faster scan speed and also offers 24/7 live chat customer service-a huge benefit to some customers. While Norton 360 is a generally more affordable software and offers monthly payment options on some of its plans, we found McAfee was the better overall software due in part to what we found to be an easier-to-operate user interface. Phone, forums and frequently asked questions (FAQs) Real-time dark web monitoring and malware detection
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